Terms and Conditions

These park rules are in place for the good management of Tudor Glen Caravan Park and the benefit of all who use it.All visitors to report to reception on arrival. If receptions is closed please call to the bungalow at the bottom of the drive. All fees to be paid on arrival. Please be aware of fire procedure and placement of extinguishers.

Safety

You should use the park safely and should not cause danger to others.
You should obey all health and safety notices displayed on the park and act on the reasonable instructions of park staff in matters of health and safety.

Ejection on grounds of behaviour

In the event of persistent or serious misconduct by you, a member of your family, visitors or guests, we will follow any relevant notice procedures in the licence agreement. We do not have to follow any formal procedure to eject on grounds of behaviour.

Vehicles

One car to be parked in front of unit; any extra vehicles to be parked in the car park, if the car park is full please ask staff for an alternative place to park. All parking at the owner's risk. Do not drive cars across the grass unnecessarily and keep to the 5 MPH speed limit.
You must hold a full current driving licence to drive any vehicle on the park.
You are not permitted to give anyone driving lessons at the park and we do not permit learner drivers to drive on the park. Normal highway rules apply.

Waste

Please do not leave rubbish outside your tent or caravan, rubbish must be recycled (plastics, paper, cardboard, cans and bottles) other rubbish in the blue bag bins. Please use the glass recycle bin for bottles and jars situated at the car park.

Behaviour

You should respect the privacy of other users on the park and keep noise to a minimum between the hours of 10:30pm and 8am with absolute quiet after 12am
You must finish any barbecues by 10pm. You may only consume alcoholic drinks within the boundaries of your pitch.
This is a family site please do not use bad language while on the site.
You must not use fire equipment for any improper purpose
You must not use a drone, powered model aircraft or any other powered flying object on the park.
You must not use any Chinese lanterns, fireworks or similar.
For your safety please do not climb trees, please do not pick fruit without permission.
You may not ride bicycles, scooters (or similar) so as to cause a nuisance or undue noise. No liability will be accepted for any injury or damage caused by their use. These should be used in a responsible manner

Play Area

Parents are requested to keep children from the play area before 9:00am. Young children should be accompanied by an adult in the play area. Please report faulty equipment immediately. Please use the play equipment in a responsible manner. Vandalism will not be tolerated. Play areas are used at your own risk.

General

You children must be accompanied by an adult when using the toilets and are not allowed to play in the toilet blocks. Please do not remove hot water from the toilet hand basins.
Please think of your neighbour when you are using your radio.
When using a barbecue which is low to the ground and may cause the grass to scorch must be raised off the ground. Have a fire extinguisher available, and be aware of fire procedure. No open fires or fire pits allowed on the site.
We do not allow the use of paddling pools on site. Please do not use water bombs or water pistols. Please ask permission if you wish to use and inflatable (e.g. bouncy castle, etc.), it must not become a nuisance to our neighbours or other campers.
Units using an electrical hook up point must have their own R.C.D. protection.
The shop onsite is closed due to Covid-19, however Gas, toilet chemicals and spare parts are available on request. Please ask a member of staff.
The swimming pool is not currently open due to Covid-19

Wi-Fi

We offer Wi-Fi through Dyfed IT Ltd, however it should be pointed out the this is a rural location. Our Broadband service is also rural so you may find it slow, we hope it will be uninterrupted. We are sorry for the inconvenience this may cause.

Swimming pool rules (not open at present due to Covid-19)

In keeping with H.S.E. recommendations
These rules are for the safety and enjoyment of all who use the pool. The pool is open from the Spring Bank Holiday until the 2nd week in September, subject to weather conditions. Opening times vary please see notice by pool gate. Young children in nappies must use a waterproof nappy. If anyone has been suffering from diarrhoea, they must not use the pool for 48 hours after the infection has passed.

Water is dangerous

  1. No diving
  2. No running
  3. No inflatables
  4. No bombing
  5. No acrobatics
  6. No unruly behaviour
  7. Children under the age of 16 must be supervised (H.S.E. recommendation) when using the pool by a responsible adult (a person over 18).
  8. No T-shirts to be worn in the water (it clogs the filter and the chlorine will bleach the T-shirt_.
  9. Ball games are only allowed if no one else is in the pool
  10. No flippers, flippers may rip the liner.
  11. Please keep the gate to the pool closed
  12. No one is allowed in the poolside area when the pool is closed.
  13. The maximum pool load is 32 persons, please do not exceed this number.
  14. No bottles or glasses allowed on pool side
  15. Please shower before using pool
  16. Please ask children to use the toilet before entering the pool. 
  17. Do not swim alone.
Anyone not confirming to the above rules will be asked to leave the pool.

Emergency procedure

In the case of an emergency:
  1. Raise the alarm by pushing button (pool alarm) located by pump room, please ensure you are familiar with the location of the alarm, a member of staff will arrive at the pool as soon as possible. Call 999.
  2. Clear the pool area of all members of the public.
  3. The nearest phone is at the bungalow.
  4. Dealing with any casualty should only be undertaken by a competent person. If unsure wait for staff to arrive.

Gate alarm

Pool gate alarm instruction (to prevent unathorised entry and the gate being left open)
On entering or exiting the pool, open the gate, enter and then press the grey reset button on the alarm.
Close the gate, if the alarm sounds, press the reset button again.

Cancellation policy

  • Should you cancel before your holiday starts you will receive a refund of your deposit according to the following scale. There is an administration fee of £10 prior to any refund being paid.
  • Cancellation 0-28 days before start - no refund
  • Cancellation 29-70 days before start - 25%
  • Cancellation 71 days or more - full refund

For refund terms see booking form. Any problems or disputes please contact us, unresolved disputes can be taken to the BH&HPA,
or further information can be found at https://ec.europa.eu/consummers/odr